Skip to content

⁉ Terms Of Service

Wondering Sucrose

Last Updated: 9 October 2023


The company “GAMEPLEX LTD” (15177748, 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ), hereinafter referred to as the Company, established and operating in accordance with the laws of Great Britain, in this text set out the terms and conditions of use of the service, hereinafter referred to as the Service.

General provisions

This text is a public agreement (offer) between the commercial party (us) and the end user of the Service (you). The terms of this agreement are the same and binding on all users of the Service. In accordance with generally accepted terminology, this agreement is considered a license agreement between the owner of the software product and the end user.

The Company provides the User with access to the Service and the right to use it in accordance with this agreement solely for personal use and solely for entertainment purposes. The company allows the use of the Service only to individuals.

Acceptance and implementation of this offer is a prerequisite for using the Service. A user who does not agree with these terms and conditions, does not accept them and refuses to comply with them, does not have the right to use the Service and is obliged to leave this website.

If you do not have full legal capacity under the laws of your country, leave this site immediately. The Сompany denies you the possibility of using this Service.

If you suffer from addiction to games, we urge you not to play! Please turn to a psychologist you trust - you can find help. You can also find help by clicking on these links:,,

The company is not responsible for death or personal injury caused by the player to himself or to third parties as a result of loss or in the state of affect.

This offer must be read and understood by you completely before using the Service. If you do not understand anything in this text, please contact our support team before using the Service. This offer affects your legal rights and obligations. Misunderstanding does not exempt you from legal liability.

These terms and conditions govern the access and use of the Service, including any content, functionality and services offered by the Service. By clicking the “Agree” button and / or using the Service as a guest and / or registered user, you unconditionally agree to the terms and conditions set forth in this offer. These terms and conditions come into force as soon as you visit the site (get access to the Service).

Warranty and liability of the Company

The Company presents the Service to the user on an “as is” and “as available” basis - with all the properties, advantages and disadvantages that exist or may arise. This means that the Company disclaims any responsibility to the user for the quality and properties of the Service, and does not provide any guarantees. Use of the Service is associated with the risk of financial loss. The user participates in the games at his own risk.

Regardless of the situation and our efforts, we do not guarantee that customer service will be uninterrupted, timely and error-free, or that defects will be corrected.

From time to time, we may need to update, reset, temporarily interrupt or shut down some or all parts of the Service. Any of these actions may cause you to lose access to the Service. We shall have no liability to you if the Service or any aspect of it are interrupted or unavailable for any reason.

The Company reserves the absolute and unlimited right in its sole discretion, at any time, without explanation, without prior notice and without liability to you:

  1. to amend this offer and to revise any provisions of these terms and conditions. All changes take effect from the moment they are published on the Service website;
  2. deny access to the Service;
  3. to temporarily block and / or completely delete the Account, including denying the User access to the Service;
  4. request any KYC documentation, restrict access and payments till the moment of sufficient identification;
  5. terminate any component of the Service or the Service as a whole.

Notifications and Changes

Notifications of all changes to this offer and Service components are published by the Company on the Service website. We do not individually notify users of changes. The User (you) should independently familiarize themselves with all updates. The validity of the changes does not depend on the knowledge of the User.

The User (you), in case of disagreement with changes to these terms and conditions, should independently stop using the Service. User claims about disagreement with changes to these terms and conditions are not accepted by the Company. Also, the consequences of such changes cannot be the basis of the User's claims.

Changes to this offer at the initiative of the User is not provided. This offer expires upon deletion of the User account.

The User can refuse this offer without consequences and obligations only until the first of these events: the first deposit on the balance and / or the first game.

User. Player.

The end user of the Service is a Player. All information about the User needed to identify the Player, to access and use the Service, as well as information about all the Player’s activity on the Service’s website, is stored in the Account, which is created by the Service at the time of the first activity (registration) of the User.

The User (you) undertakes, among other things, to provide the Company and / or the Service with reliable information about himself. All risks and responsibility for the consequences of providing false information lies with the User (you).

The issues of protecting personal data of the parties to this agreement are regulated separately - by the Privacy Policy document.

We use cookies. Cookies are governed separately by the Cookie Policy.

The User has the right to be forgotten - at his request, the Service deletes the Account and all the information that it contains about the User.

The service has the right to display information about large winnings and, accordingly, winners, for advertising purposes. For this, the consent of the winner is not required and no fee is due to the winner.

Financial relations

The Service is not a banking institution (a place of storage, accumulation and savings of your deposits, as well as a money transfer service). When the User deposits funds into their Account on the Service in order to buy loot boxes, the funds are immediately converted into “Sparkles” (the virtual credit used on the Service). This conversion is final and irreversible. The virtual credit can only be used within the Service and cannot be refunded, converted, transferred or withdrawn from the Service.

Deposit of funds into the User's Account is made through a payment acceptance agent (payment system), which is not controlled by the Company. Relations between the Player and the payment system are not regulated by this offer. The Company does not accept the Player's claims on issues related to the activities of the payment system.

It is forbidden to deposit funds from other people's wallets. Responsibility for the use of third-party funds lies entirely with the user. The company does not accept claims of third parties regarding funds deposited by the user. Such losses are subject to compensation by the user himself without the participation of the Company and the Service.

The company makes efforts to timely process transactions for all users of the Service that comply with these Terms of Service and KYC / AML.

In some cases, manual transaction processing is required, which takes considerable time - sometimes up to three days. You should treat this with understanding. There may also be delays due to third-party payment providers that the Company uses.

To protect the user's interests, the Service allows temporary blocking of the account on the user's initiative (temporary “self-block“ status). By requesting a temporary “self-block“ status for yourself, you agree that during the period of validity of the “self-block“ status, it is not possible for you to access your account on the Service.

In case of closing the Account, any “Sparkles” virtual credit remaining on the User’s account will not be payable to the User. Any such credit will be irrevocably deleted.

We will not conduct any operations or in any way participate in transactions with any OFAC sanctioned countries (United States Foreign Assets Control Office). Users residing in any such country are not permitted to access our Service.

Among other things, the Player (s) agrees to be solely responsible for:

  1. accidentally committed actions or decisions;
  2. losses due to a malfunction of devices used by the Player;
  3. Player errors in the address of the input;
  4. expenses incurred by the Player to access the Service (including Internet charges);
  5. for any other losses, given that the Service is provided on an “as is” basis without any guarantees from the Company.

The result of the gameplay depends on chance. We adhere to an acceptable measure in the formation of game algorithms; therefore, we consider the game process to be honest. Any of your theories regarding dishonesty in the game process cannot be the basis for cancelling the result of the game. Also, your life circumstances, your illness or stay under the influence of any drugs cannot be the basis for cancelling the result of the game.

The Company is not a tax agent in relation to the Player and is not liable for his financial obligations. Everyone independently calculates and pays taxes due from him. Everyone independently submits the proper tax reporting.

The Service does not provide services for the exchange of financial assets of various nature.

Prohibitions and restrictions

It is forbidden to use the Service for persons:

  1. blocked on any other gaming site or game object;
  2. included in the restricted list of any online games operator;
  3. in respect of which there is a prohibition of participation in games imposed by the state;
  4. under the age of majority, as well as by a person with respect to whom the state has limited legal capacity;
  5. who has not accepted or does not agree with the provisions of this offer (both fully and partially);
  6. who grossly or systematically violates the requirements of this offer and the generally accepted principles of online games ethics;
  7. who has been officially diagnosed with "addiction to games";
  8. who provided the Service with false information (until the situation is rectified).
  9. If in relation to you there are any of these circumstances, stop using the Service and inform us.

The company, in addition to other conditions of this offer, expressly prohibits:

  1. use of the Service as an end user to legal entities (commercial and non-profit organizations);
  2. use the Service for any other purpose than the personal entertainment of the Player.

Copying or reproduction of the Service or its components, including trademark, in any way is prohibited. Unauthorized access to the database, site and components of the Service, as well as copying, imitation and use of a trademark, is prohibited. Persons noticed in such actions will be held criminally liable and are obliged to compensate the Company for the damage caused.

It is forbidden to use the information obtained during the use of the Service to cause reputational damage to the Company. Persons disseminating fraudulent information are prosecuted by law.

It is forbidden to use offensive words and expressions in relation to the Players, the Service, the Company and its employees. You will be banned for insults, and the account funds will be irrevocably written off.

In addition to the well-known, we consider and prohibit such actions on our website as clearly fraudulent:

  1. using multi-accounts to circumvent the restrictions established by this offer and the rules of the Partner program;
  2. providing access to your account to third parties;
  3. using automatic scripts;
  4. using any vulnerability for personal gain;
  5. asking someone for money, both on credit and free of charge;
  6. abusing our Bonus and Partner programs
  7. creating duplicate accounts using referral links;
  8. offering bonuses to users of the Service (or other persons) for using their partner promo code;
  9. in communication with players (or other persons) wilfully representing themselves as an employee of the Company/ Service;
  10. distributing spam, unauthorized advertising, as well as offensive and / or false information.

In addition to the other terms of this offer, we prohibit the following behavior on the site:

  1. institute attacks upon Genshin Box server(s) or otherwise disrupt Genshin Box;
  2. defame, abuse, harass, threaten or otherwise violate the legal rights of others;
  3. exploit loopholes on or in Genshin Box rules (please report them);
  4. create a false identity for the purpose of misleading others.

Free (or bonus) offers (for example, free boxes, etc.) may be placed on the site These offers are intended only for bona fide players and are based solely on the goodwill of the Company. Such offers cannot be interpreted by the Players as something binding on the Company and / or as the property or unconditional right of the Player. Players who have committed unfair actions in relation to the Service (including abuse of the right to dispute, etc.) may be limited in access to free (bonus) offers.

Formal rules and special provisions

Our Service is not gambling, in the terminology established by law. This statement is based on the fact that we sell “loot boxes” containing exclusively virtual game content (crystals or fragments), which does not matter outside the game in which this content is used. The essence of the service is the sale of virtual content through a draw.

The service gives out crystals or fragments as a surprise located in the loot box. Crystals or fragments are not electronic money or any other type of financial or tangible asset. The player independently and only after the end of the draw uses and disposes of the received crystal or fragment. Possible player transactions related to the exchange and / or alienation of virtual game content are not regulated by this offer.

The service may contain hyperlinks to third-party services and third-party sites. The company does not control these services and sites, and therefore is not responsible for them. Be careful in using such third-party services and third-party sites - all the consequences of such use (including the transfer of information to them) lie entirely with you.

Keeping the confidentiality of your username, password and any other information that compromises the means of the Account lies entirely with you. Never tell anyone, even our support team, your password. We will never ask you to tell us the password, and if you received such a request, be sure that these are scammers.

The section titles of this text are used for readability only and do not affect the legal meaning of the terms and conditions.

The legal and relevant text of this agreement is only the text posted on our website. All other interpretations of the text of this treaty are illegitimate. Ignorance or misunderstanding of the English language are not grounds for exemption from liability.

In the event that the competent authority invalidates to any extent any provision of this offer, the consequences of such a decision of the competent authority are applicable only to the person whose complaint this decision was made. The invalidity of any part of this offer does not lead to the invalidity of the offer as a whole. The invalidated part of the offer must be amended by the Company in order to bring it into line with the decision of the competent authority.

All rights to the Service (including copyright, tangible and intangible) belong to the Company and in any circumstances unconditionally and fully reserved for it. The alienation of any rights to the Service is not the subject of this offer.

The company may transfer any of its rights to a third party. The user does not have the right to transfer his rights under this agreement.

We reject fraud in any form. If you become aware that someone is using our site for fraud, let us know.

Any violation of this offer entails liability. The application of sanctions against the violator does not relieve him of the obligation to correct the violation and not allow it in the future.

All disputes relating to this contract are resolved exclusively through negotiations. Lawsuits are allowed only after the compulsory mediation process and only if it is not possible to reach an agreement. Disputes relating to this contract are not subject to the rules of commercial arbitration; all disputed issues are governed by civil law (as between the service provider and the consumer). Claims against the Company are submitted electronically to [email protected].

All issues related to the subject of this agreement, not regulated by the text of this agreement, are regulated on the basis of generally accepted business practice, international rules and current legislation governing this type of legal relationship.

The customer is prohibited to transfer or sell his/her account to another person. This prohibition includes the transfer of any assets of value of any kind, such as however not limited to ownership of accounts, winnings, deposits, bets, rights and/or claims in connection with these assets, legal, commercial or otherwise. The prohibition on said transfers also includes however is not limited to the encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation and/or gifting in cooperation with a fiduciary or any other third party, company, natural or legal individual, foundation and/or association in any way shape or form.

The service does not store, process or use the client's payment data. All customer payment data, including bank card and other payment card data, is stored by the payment service provider.



All rights belong to their copyright holders

The site is not affiliated with or approved by the game developer Genshin Impact is operated by GAMEPLEX LTD (Registration No. 15177748), having its address registered at 71-75 Shelton Street, London, UK.

Copyright © 2024 Genshin Box